Altan Estate ("we", "us", "our") is a New Zealand-registered property management company. This Privacy Policy explains how we collect, use, store, and protect personal information about landlords and tenants in accordance with the Privacy Act 2020.

1. Information We Collect

From Landlords

Full name, contact details (email, phone, address)
Bank account details for rent disbursement
IRD number (where required for tax purposes)
Property ownership and tenancy documentation
Financial transaction records

From Tenants

Full name, date of birth, and contact details
Identification documents (driver licence, passport)
Employment and income information
Rental history and references
Credit and background check results
Bond lodgement and tenancy agreement records

2. How We Use Your Information

We collect and use personal information to:

Provide property management services including tenant placement, rent collection, and maintenance coordination
Conduct tenant screening including credit and reference checks
Manage tenancy agreements, bonds, and related documentation
Communicate with you about your property, tenancy, and account
Process financial transactions including rent collection and owner disbursements
Meet our legal and regulatory obligations under NZ tenancy law
Maintain records for audit and compliance purposes

3. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Personal information is stored securely in encrypted digital systems with access restricted to authorised personnel. Financial information is handled in accordance with NZ banking and tax regulations. We retain records for the period required by law and dispose of them securely when no longer needed.

4. Disclosure to Third Parties

We may disclose your personal information to:

Tenancy Services (Tenancy.govt.nz) for bond lodgement and dispute resolution
Tradespeople and contractors for maintenance coordination (property address and contact details only)
Credit reporting agencies for tenant screening purposes
Banking and financial institutions for transaction processing
Legal representatives and the Tenancy Tribunal where required for dispute resolution
Government agencies including IRD where legally required

We do not sell, trade, or commercially share your personal information with third parties for marketing purposes.

5. Access and Correction

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of information where it is no longer needed (subject to legal retention requirements)
Know who we have shared your information with

To exercise these rights, contact us using the details below. We will respond to your request within 20 working days.

6. Complaints

If you believe we have breached your privacy, you may:

Contact us directly — we will investigate and respond within 20 working days
Lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz or call 0800 803 909

7. Privacy Act 2020 Compliance

This policy is designed to comply with the Privacy Act 2020 and the 13 Information Privacy Principles. We review our privacy practices regularly to ensure ongoing compliance with New Zealand law.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Altan Estate
Email: info@altanestate.com
Phone: +64 27 426 5365